Request account deletion
To request deletion of your Orderly Systems app account and associated personal information, email Orderly Systems LLC at chase@orderlysystems.com with the subject Orderly Systems account deletion request. You can make this request without installing or signing in to the app.
Email an account deletion request
What to include
- The email address associated with your Orderly account. Send the request from that address if you can.
- Your organization's name so we can locate the relevant workspace records.
- Whether you want your account and associated personal information deleted, or only specific information removed.
Do not send your password or authentication codes. If you no longer have access to your account email, tell us that in your request; we will discuss another way to verify your identity.
How the request is handled
This is a manual support process. We review your request, verify your identity where needed, and may coordinate with your organization to identify account and workplace data. We will reply about the scope, expected timing, and outcome, including any information that must be retained and why. Our targets are to acknowledge requests within two business days and complete fulfillment within 30 days. We will explain any delay or applicable backup-expiry period. Sending an email does not automatically erase data. Removing workspace access, signing out, or uninstalling the app does not delete an account.
Data covered and possible retention
Your request can cover identity and profile information, your photo, personal content and Capture recordings, saved-library references, and other personal information linked to your account. Account fulfillment removes authored Capture audio and its stored versions, and clears personal message and comment content. Organization work assignments, attendance, leave decisions, training history, and activity records require specific review because they involve your organization or other people. Being shared does not automatically exempt personal information from deletion.
Business content is retained only after a specific review removes identifying information, or a specific legitimate legal, security, or recordkeeping requirement is identified. We will explain any such exception, the information retained, its purpose and applicable period in our response. The current service does not automatically purge all account data or stored file versions on a fixed schedule. Backups and retained file versions can remain after a record becomes unavailable in the app. See the retention and account deletion section for the current storage and backup practices.
For a Capture recording you created, the in-app Delete recording action stops access through the app, public link, and saved references. Turning off its public link stops link access and new saves but does not revoke references already saved by others. Copies exported independently by recipients are outside Orderly's app controls.
Questions or a request to delete particular data without deleting your account can be sent to the same contact: chase@orderlysystems.com.